Terms of Service

Diveboard ("the Service") is operated by Bruins Group Pty Ltd, trading as Poolwerx South Australia (ABN 83606001174). These terms apply to anyone who accesses or uses Diveboard ("you"), whether as staff of Poolwerx South Australia or, in future, as a subscribing business using Diveboard for their own pool-service operation.

Diveboard is a business-management platform for pool-service and retail operations: job scheduling, quoting, point-of-sale and accounting integration, customer communications, and reporting. It is provided on a subscription basis where applicable. We may add, change or retire features over time; we'll give reasonable notice before removing a feature you materially depend on.

You agree not to:

• Use the Service to break the law, or to store or send unlawful content
• Attempt to bypass rate limits, authentication, or tenant isolation between franchises
• Extract data in bulk beyond normal operational use, or scrape the Service
• Share your login credentials, or use the Service to access data you're not authorised for
• Interfere with the Service's availability for other users (e.g. denial-of-service behaviour)

We may suspend access for conduct that breaches this section. See Section 7.

You (the subscribing business) own the data you put into Diveboard: your customer records, jobs, quotes and communications. We hold and process it on your behalf to provide the Service (see the Privacy Policy for what we collect, from which third parties, and how long we keep it). We don't claim ownership of your data, and we don't sell it. You can request an export or deletion of your data. See Support.

Diveboard connects to third-party services on your behalf (Lightspeed, Xero, Deputy, Google, and others; see the Privacy Policy for the full list) using credentials you provide and authorise. You're responsible for having the right to connect those accounts to Diveboard. Disconnecting an integration stops syncing but keeps previously synced data; deliberately uninstalling an integration deletes that vendor's synced data from Diveboard, as described in Settings.

We aim to keep the Service available and responsive, but we make no guarantee of uninterrupted uptime. The Service may be unavailable for maintenance, due to a fault, or because of an outage at a third-party provider we depend on (hosting, a connected vendor API, etc). We are not liable for losses arising from downtime.

We may suspend or terminate access to the Service for a breach of Section 3 (Acceptable use), non-payment of subscription fees where applicable, or where required by law. You may stop using the Service at any time. On termination, your data is retained for a reasonable period to allow export, then deleted in line with the Privacy Policy's retention terms, unless we're required to keep it longer by law.

To the maximum extent permitted by law, we are not liable for indirect, consequential, or incidental loss arising from your use of the Service, including loss of profits, data, or business opportunity. Nothing in these terms excludes a guarantee or right that cannot be excluded under the Australian Consumer Law.

We may update these terms from time to time. Material changes will be flagged with a new "last updated" date below. Continued use of the Service after a change means you accept the updated terms.

Questions about these terms? See our support page. You can also email gad.admin@poolwerx.com.au.